• United States Postal Service Training Program Management System: DPRA developed and hosted a web-based application for planning, budgeting, and managing USPS environmental training programs. Includes intructional design and deployment of embedded training and external training tools for trainers and users of the system.

• Harley Davidson Of Canada - Managing For Future Success Training And Customer Satisfaction Program: DPRA designed, developed and administers an ongoing customer service and satisfaction tracking program for Harley-Davidson of Canada. This ongoing assignment involves the surveying of over 16,000 motorcycle owners on an annual basis, and the development of customer service reports for the corporation and for each individual dealer across Canada. The customer service information collected is used by DPRA to develop and deliver training materials and programs to over 250 staff and dealership principals, on an annual basis, on the subject of customer relations and communications. DPRA is currently in the process of completing a computer-based customer service training course for Harley-Davidson Retailers in Canada.

• Environmental Protection Agency CERCLA Program Reform Survey: DPRA designed and is conducting a national survey to determine the effectiveness of major changes in CERCLA enforcement policy on achieving the goals of the Superfund cleanup program.]

• Ontario Ministry of the Environment - Negotiation Skills Training: DPRA designed training materials and a workshop for managers at the Ontario Ministry of the Environment who were being called upon to negotiate voluntary agreements with representatives of various industrial sectors relating to environmental issues. The workshops took a 'cradle to grave' approach to negotiations, addressing all aspects: preparing for the negotiations, managing the negotiations, closing the deal, and identifying risks and possible contingencies. By the end of the workshop, participants had developed negotiation plans for their own areas, and had practiced the skills they would need to implement those plans. The training was successfully facilitated by DPRA using a variety of learning techniques including mini-lectures, discussions, individual exercises, small group exercises, and role-plays.